Army Community Service (ACS)
|Mon||8 a.m. - 4:30 p.m.|
|Tue||8 a.m. - 4:30 p.m.|
|Wed||8 a.m. - 4:30 p.m.|
|Thu||8 a.m. - 4:30 p.m.|
|Fri||8 a.m. - 4:30 p.m.|
Forest Glen Satellite Office
|Mon||7:30 a.m. - 4 p.m.|
|Fri||7:30 a.m. - 4 p.m.|
Army Community Service (ACS) offers many programs and services that are designed to equip Service Members, DoD Civilians and Families with the skills, knowledge and support they need to face the challenges of military life. Whether you change duty stations, deploy, manage the Family during deployment or adapt to new situations, ACS has a program to help you and your Family adjust.
- Relocation Readiness
Information, Referral and Follow-up (I, R&F) Program
I, R&F supports soldiers, civilians, and their families relocating from installation to installation.
Services include in-processing, out-processing, Permanent Change of Station (PCS), Newcomer's briefings, Sponsorship training, Home buyer, and Re-entry workshops, Welcome packets, worldwide installation information files and Lending Closet are also available.
The Relocation Readiness Program is located at Army Community Service, we provide relocation counseling, guidance and planning services for your next move.
- Family Readiness Group
The Family Readiness Group (FRG) is organized to provide mutual support for a unit's family members. FRG forms the third component of the Army's family support system during deployment. It operates during periods of normal operations, as well, in close coordination with the affiliated unit and, if convenient, with ACS or the Reserve Component Family Program Coordinator's Office. The FRG also serves as an important source of inspiration, training, and support to empower Army families to increase and enhance their self-reliance.
Goals of the Family Readiness Group: To provide an opportunity for family members to mutually support each other, prevent isolation, provide information, help involve families in unit activities, and refer families to community resources when needed.
The two distinct levels of effort of Family Readiness Groups:
- Activated function - The effort is concentrated around events such as pre-deployment and mobilization, deployment, and the immediate post-deployment periods. FRGs provide support to family members and soldiers by offering information on unit activities and meetings, and referral assistance about community resources. Activities during this level are geared toward helping family members prepare for imminent separation, cope during the separation, and to bond with other family members in the unit.
- Sustaining function - There is a reduced degree of interaction between FRG volunteers and family members as well as within the FRG organization. This period occurs mainly during non-deployment periods. During this period, FRGs continue to update rosters of family member addresses and telephone numbers, continue regular meetings between FRG representatives and unit leaders, and, through group meetings or telephone contacts, provide welcoming, sponsorship, orientation, and networking support for new family members and families in crisis or transition.
- Soldier and Family Assistance Center (SFAC)
Walter Reed National Military Medical Center (WRNMMC)
8901 Wisconsin Avenue, Building 62, 2nd Floor
Bethesda, MD 20889
WRNMMC SFAC is American Disability Act Compliant.
Hours: Monday-Friday, 0730-1630
Phone Number: 1-301-400-0208
The Soldier and Family Assistance Center (SFAC) is co-located with Warrior Transition Unit (WTU) to assist the wounded, ill or injured Soldiers and their Families. The SFAC is a comprehensive, centralized office that provides a variety of services to assist Soldiers and their Families with administrative and personal needs during their Transition process.
- Provide assistance to 100% of the Warriors in Transition that are assigned/attached to the WRNMMC WTB and their Family members
- Co-sponsor events in support of the Warriors in Transition
- Establish links with outside organizations to support the Warrior in Transition and their Family members
- In-process 100% of all Warriors in Transition that are assigned or attached to the WTB
- Market the SFAC program to allow the community to fully understand the support that is being provided
- Maintain a data base of quick access programs that can assist with Lodging, Taxi, Rental Vehicles, Flights
- Maintain the Client Tracking System (CTS) to account for the SFAC support provided to the WT/Family members
How does the SFAC provide the administrative services? The SFAC provides services in one of the three methods:
- SFAC service provider is currently located in the SFAC
- SFAC staff calls service provider forward to provide the service in the SFAC at the convenience of the WT/Family member
- SFAC staff schedules priority appointment for the WT/Family member with a service provider at the service providers current location on the installation
What are some of the services provided by the SFAC?
Military Personnel (MILPER) - Assess the projected WT population and determine the optimum method for conducting in/out processing. Provide the Warrior in Transition and Family member with ID card & CAC Card services, Update DEERS, SGLVI, DD93, Military records and other related military documents.
Social Services Assistance (SSA) - Provide substance abuse prevention training, education, crisis intervention, information referral services, intervention and counseling to the Warriors in Transition/Family members. Coordinate and arrange respite care services for families with special needs through ACS, Exceptional Family Member Program (EFMP).
Information and Referral Services (I&R) - Assess the individual and Family needs, provide information and make service referrals within the center and to external agencies. Maintain resource listings on a variety of installation, local, state, and federal agencies which offer support services to WT. Resource listings will include services to special needs' population.
Financial Counseling Services - Counsel & Educate Warriors in Transition/Family members on personal financial self-sufficiency, developing a spend plan, budget planning and development. Provide counseling & debt liquidation services to Soldiers & Family members to prevent the need for administrative and disciplinary actions. Assist Warriors and Family members with personal Financial Readiness (military pay system, entitlements, how to read the LES, checkbook management, financial counseling resources and procedures, financial planning for family separations, short-notice deployments, and PCS-moves.)
Education Counselor - Provide Army Continuing Education Services to the WT Soldiers on a priority basis. Required services include, but are not limited to, testing, information on education services, scholarships, benefits and Education counseling. Ensure all WT are familiar with the "GoArmyEd" portal procedures for applying for Army Tuition Assistance.
Outreach Program Coordinator - Responsible for linking a variety of military and civilian support services with the Soldiers/Family members who have the greatest need of and are least likely to seek out & utilize such services. The outreach concept describes a method of service delivery and an approach to community organization designed to foster self-reliance & a sense of belonging. The composition of a given community and the priority support service needs of the community typically define the character of the outreach. Obtains data by means of personal interviews, questioners, interview with NCOs, garrison and installation commanders, and consultation with service activities, such as medical treatment facilities, housing referral office, youth services, education center, and other ACS.
Social Security Administration VTC - Dedicated Social Security Administration VTC services that allow all Warriors in Transition and the IDES Soldiers to apply for social security, conduct VTC Directly with a Social Security Administration (SSA) representative and ask questions directly to a SSA representative.
Disabled American Veteran (DAV) - The Disabled American Veterans (DAV) Transition Service Program is designed specifically for active duty Soldiers, Sailors, Airmen, and Marines making the all-important transition back to civilian life. The DAV Representative support WT's with pre-discharge transition assistance, DOD Medical Records review and medical debriefing for chronic illness or residuals of injuries caused or aggravated by military service. This service assures benefit accessibility and protects those injuries/illnesses in the future with the documentation for claim submission.
Chaplain - Provided on and off-site through WTB Chaplains, religious Services are available to support WT's and their families. Services include counseling, religious support, pastoral care, rites and sacraments. Supply materials and references that support counseling situation and spiritual needs are available.
SFAC Computer Lab - SFAC Computer Lab/Lounge: Free internet access, Wi-Fi and the SFAC staff on hand to assist the Warriors in Transition and there Family members with accessing links, USAJOBS, working on resumes, education, grants, DA Forms, printing, etc.
- Army Emergency Relief (AER)
Army Emergency Relief (AER) provides financial assistance to Soldiers, retirees, Family members, surviving spouses, and orphans when there is a valid emergency. There are also scholarship opportunities and grants to Wounded Warriors available. The office works with other relief agencies to assist all military personnel and their Families.
Categories of authorized emergency financial assistance include:non-receipt of pay, theft of funds, medical expenses, funeral expenses, required travel, rent, utilities, food, repairs for privately-owned vehicles, clothing, repair of HVAC, cranial helmets, privation, and fire or other disaster.
Under the AER Commander's Referral Program the authorized limit increased to $1,500 on 01 AUG 2011. The repayment period may be extended from 12 up to 15 months. All other conditions/requirements of the Program remain the same.
For financial emergencies after duty hours, contact Armed Forces Emergency Services (AFES) Center at 1-877-272-7337.
- AER Form 700 [PDF]
Application For Army Emergency Relief
- AER Form 600 [PDF]
Commander's Referral Program
- Other AER Forms
Visit the official Army AER Website.
- AER Form 700 [PDF]
- Army Family Action Plan (AFAP)
Army Family Action Plan (AFAP) is the Army's grassroots process to identify and elevate the most significant quality of life issues impacting Soldiers (all components), Retirees, Department of Army (DA) Civilians, and Families to senior leaders for action.
Information provided through the AFAP process gives commanders and leaders insight into current satisfaction detractors, quality of life needs, and expectations of Army constituents. Leadership uses the information to effect changes that improve standards of living and support programs. These changes foster a satisfied, informed, and resilient Army Community.
The AFAP is a year-round process that begins at the installation or unit level. It is the preeminent means for commanders at all levels to learn of and seek solutions to the concerns of their communities. The Army is the only Service with a program like AFAP.
How AFAP Works
The AFAP process begins at the installation or community level. Each Installation conducts an annual AFAP forum. Members of the global Army family identify, develop and set priorities for issues. The delegates to the AFAP conference consist of Program Managers, Volunteers, DA civilians, Retirees, Active and Reserve Component soldiers and Family Members. Many of the identified issues are specific to the installation and can be resolved at that level.
Issues are assigned to the office that has responsibility for resolving the issue. The installation Executive Management Group reviews the issues and monitors them until they are resolved. Issues beyond the scope of an installation commander that require a higher level of authority go forward to the MACOM or to HQDA.
To enter an issue for consideration by the Headquarters Department of Army (HQDA), use the AFAP Issue Management System.
Click the links below to see previously submitted issues details:
- Violence Prevention and Education
The US Army Family Advocacy Program is dedicated to the prevention, education, prompt reporting, investigation, intervention and treatment of spouse and child abuse. The program provides a variety of services to soldiers and families to enhance their relationship skills and improve their quality of life. This mission is accomplished through a variety of groups, seminars, workshops and counseling and intervention services.
- Emergency Placement Care Program (EPC)
- Victim Advocacy Program (Domestic Violence)
- Sexual Harassment and Assault Response Program (SHARP)
- FAP education and prevention
- New Parent Support Program (NPSP)
- Support groups and enrichment classes
Contact the Family Advocacy Program Manager to begin!
Sexual Harassment Assault Response and Prevention:
SHARP 24-hour Response Hot Line: 240-674-2802
Victim Advocacy Program
The Family Advocacy Program: Victim Advocacy Services Program provides comprehensive assistance and support to victims of domestic abuse and sexual assault, including crisis intervention, safety planning, and assistance in securing medical treatment for injuries, information on legal rights and proceedings, and referral to military and civilian shelters and other resources available to victims. Victim Advocacy services are available 24 hours a day 7 days a week to Soldiers and Family members
New Parent Support Program
The Army’s New Parent Support Program is a key secondary prevention program within the Family Advocacy Program which falls under the umbrella of Army Community Service. Established in 1995, this voluntary participation program helps Soldiers and Family members who are expecting a child, or have a child or children up to 3 years of age, to build strong, healthy military families. Through a variety of supportive services including home visits, support groups and parenting classes, the NPSP helps Soldiers and Families learn to cope with stress, isolation, post-deployment reunions and the everyday demands of parenthood.
- ACS Program Contact Info
Contact information for all ACS programs:
Army Family Action Plan (AFAP)
ACS Outreach Program
ACS Outreach Program Manager
Army Volunteer Corps
Army Volunteer Corps Manager
Employment Readiness Program (ERP)
Exceptional Family Member Program (EFMP)
Fort Detrick EFMP Manager
Forest Glen EFMP Manager
Family Advocacy Program (FAP)
Financial Readiness Program (FRP)
Army Emergency Relief (AER)
Information, Referral & Follow-up Program
Relocation Readiness Program Manager
Soldier and Family Assistance Center (SFAC)
Soldier and Family Assistance Center Manager
Sexual Harassment/Assault Response and Prevention (SHARP)
Sexual Harassment/Assault Response and Prevention (SHARP) Manager
Click here for Sexual Assault/Harassment Hotline
You can also contact the below assistance telephone numbers:
Child and Spouse Abuse Hotline
Fort Detrick Child and Spouse Abuse Hotline 24/7
Forest Glen Child and Spouse Abuse Hotline 24/7